Remote Otter LogoRemoteOtter

Program Manager, Services Delivery - Remote

Posted 31 weeks ago
Project Management
Full Time
USA
$122,000 - $190,000/year

Overview

We are seeking a dynamic and experienced Program Manager, Services Delivery to join our Product organization working directly with our service delivery team. This role is responsible for understanding, documenting, and articulating all aspects of SecurityScorecard MAX service delivery either directly to the customer or through partners.

In Short

  • Subject matter expert on service delivery for SecurityScorecard MAX
  • Hands-on experience with APIs, Python, SQL, and Excel
  • Develop and maintain playbooks and process documentation
  • Use project management tools like Jira and Trello
  • Coordinate new product capabilities within the services team
  • Engage directly with customers to understand their needs

Requirements

  • 8+ years of experience in service delivery
  • Strong project management skills
  • Exceptional documentation skills
  • Experience in partner onboarding and training
  • Ability to productize customized services
  • Strong operational and support skills

Benefits

  • Competitive salary
  • Stock options
  • Health benefits
  • Unlimited PTO
  • Parental leave
  • Tuition reimbursements
SecurityScorecard logo

SecurityScorecard

SecurityScorecard is a leading global provider of cybersecurity ratings, continuously assessing over 12 million companies across 64 countries. Founded in 2013 by cybersecurity experts Dr. Alex Yampolskiy and Sam Kassoumeh, the company leverages patented technology to help organizations enhance their resilience against cyber threats through self-monitoring, third-party risk management, and cyber insurance underwriting. Headquartered in New York City, SecurityScorecard has received numerous accolades for its workplace culture and innovation, including recognition from Inc Magazine and Fast Company. The company is backed by prominent investors such as Silver Lake Waterman, Moody’s, Sequoia Capital, GV, and Riverwood Capital.

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