Customer Success Manager (Japan) - Remote

Overview

The Customer Success Manager will play an important role in helping our Enterprise customers transform the way they assess security risk, ensuring their happiness and communicating the value of our product.

In Short

• Manage customer relationships to ensure satisfaction and engagement.
• Guide customers through the onboarding and implementation process.
• Lead strategic conversations to align our platform with customer goals.
• Serve as a subject matter expert in cybersecurity and third-party risk management.
• Forecast and manage retention for your customer portfolio.
• Collaborate with sales and customer success teams to improve customer journeys.
• Model world-class customer care and advocate for customer needs.

Requirements

• Bachelor's degree.
• 3+ years of experience in a customer-facing role in a SaaS organization.
• Knowledge of Third Party Risk Management and cybersecurity.
• Experience working with C-level executives.

Benefits

• Competitive salary and stock options.
• Health benefits.
• Unlimited PTO.
• Parental leave and tuition reimbursements.