Senior Customer Success Manager - Japan - Remote

Overview

Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

In Short

• Empathize with every aspect of the customer experience, putting customers' needs first.
• Guide and coach customer executives, managers and employees with a dedicated customer success process.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Coach customers to be product experts and train their teams on Udacity methodologies.
• Identify common customer challenges and actively suggest better solutions.
• Partner with Udacity's Sales team to help them be more effective.
• Craft customer onboarding assets and refine existing materials.
• Help drive customer references and case studies.

Requirements

• 3+ years of experience in a customer-facing role.
• Self-motivated, proactive team player with innovative ideas.
• Strong desire to learn in a rapidly growing startup environment.
• Strong interpersonal skills and experience building relationships.
• Consistent track record of professional customer service.
• Fluency in both English and Japanese required.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Be part of a mission-driven organization.
• Contribute to the development of new solutions for customers.
• Engage with a diverse team and community.