Customer Success Manager - Remote

Overview

As a Customer Success Manager at Secureframe, you will play a crucial role in ensuring the success and satisfaction of our clients by establishing and nurturing relationships while collaborating with various teams.

In Short

• Manage customer activities including onboarding and training.
• Achieve key success metrics like Gross Revenue Retention (GRR).
• Analyze customer engagement to increase product adoption.
• Act as the primary point of contact for customers.
• Gather customer feedback and communicate it to internal teams.
• Identify upsell opportunities and drive renewals.
• Improve internal processes for efficiency.
• Support customers during compliance audits.

Requirements

• 2+ years of experience with SOC 2, ISO 27001, or other compliance frameworks.
• Experience with federal frameworks like NIST 800-171; CMMC experience is a plus.
• Experience guiding customers through audits is preferred.
• 3+ years in customer-facing roles managing complex accounts.
• Empathetic and customer-focused mindset.
• Strong communication and collaboration skills.
• Self-starter with attention to detail.
• Ability to excel in a fast-paced environment.

Benefits

• Medical, dental, and vision benefits for you and your dependents.
• Flexible PTO.
• 401(k).
• Paid family leave.
• Opportunity to be an early member of the team.