Customer Service - Event Expert - Remote

Overview

As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers. You’ll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek’s latest features, our Enterprise clients, and SeatGeek ticketed events.

In Short

• Provide specialized support for customers through email, chat, and phone.
• Use metrics and consumer insight to enhance SeatGeek's services.
• Work with tools like Talkdesk, Zendesk, Slack, Google tools, and more.
• Go above and beyond for customers.
• Attend strategy meetings weekly.
• Handle specialized and escalated customer contacts.

Requirements

• Love for live events and empathy for customers.
• Bachelor's degree or equivalent experience in Customer Service.
• Understanding of data-driven decision making.
• Strong communication skills.
• Passion for technology and customer experiences.
• Ability to remain calm under pressure.
• Strong work ethic and adaptability.
• Reliable, high-speed internet connection.
• Proficiency in Spanish is a plus.

Benefits

• Equity stake.
• Flexible work environment.
• Work from home stipend.
• Generous PTO.
• Up to 16 weeks of fully-paid family leave.
• 401(k) matching program.
• Student loan support resources.
• Health, vision, dental, and life insurance.
• Up to $25k for family building and reproductive health services.
• Gender-affirming care support program.
• $500 per year for wellness expenses.
• Subscriptions to meditation and therapy services.
• $120 per month for live event tickets.
• Annual music subscription.