Customer Success Manager, Mid-Market Accounts - Remote

Overview

As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value.

In Short

• Engage with existing customers to ensure satisfaction and identify opportunities for account growth.
• Lead the renewal process, including contract negotiations, to ensure a high retention rate.
• Develop strategies to increase customer investment in Seamless.AI products.
• Work closely with customer success and sales teams for account expansion.
• Conduct regular account reviews to monitor customer satisfaction.
• Maintain records of customer interactions and feedback.
• Stay updated on product developments and industry trends.
• Employ a proactive approach to ensure customer health.
• Take a consultative approach to maximize customer usage of Seamless.AI.
• Escalate issues to drive timely resolution.

Requirements

• Bachelor’s Degree in Business, Marketing, or a related field.
• 2-3 years experience in sales, account management, or customer success.
• Excellent written and verbal communication skills.
• Team player, able to work alongside several internal teams.
• Detail-oriented and well organized.
• Salesforce and SaaS experience an advantage.
• Strong negotiation and closing skills.
• Ability to build rapport with customers.
• Self-motivated with a results-driven approach.

Benefits

• Opportunity to work with a fast-growing company.
• Inclusive workplace culture.
• Recognition as a top workplace in the industry.