Customer Success Manager, Mid-Market Accounts - Remote

Overview

As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment.

In Short

• Engage with existing customers to ensure satisfaction and identify opportunities for growth.
• Lead the renewal process including contract negotiations.
• Develop strategies to increase customer investment in products.
• Work closely with sales teams to identify account expansion opportunities.
• Conduct regular account reviews to monitor satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Stay updated on product developments to provide knowledgeable support.
• Employ a proactive approach to ensure customer health.
• Identify at-risk customers and coordinate efforts to eliminate risk.
• Escalate issues to drive timely resolution.

Requirements

• Bachelor’s Degree in Business, Marketing, or a related field.
• 2-3 years experience in sales, account management, or customer success.
• Excellent written and verbal communication skills.
• Detail-oriented and well organized.
• Salesforce and Gainsight experience is an advantage.
• Strong negotiation and closing skills.
• Ability to build rapport and foster long-term relationships.
• Self-motivated with a results-driven approach.

Benefits

• Work with a fast-growing company recognized in the industry.
• Opportunity for professional growth and development.
• Diverse and inclusive workplace.