Customer Success Manager, Mid-Market and Key Accounts - Remote

Overview

As Vanta’s Customer Success Manager, Mid-Market and Key Accounts, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions.

In Short

• Lead all post-sales activities for Vanta’s mid-market customers.
• Partner with Account Managers to drive renewal and expansion opportunities.
• Act as the voice of the customer within Vanta.
• Serve as the point of contact for your customers.
• Become a product expert on Vanta.
• Provide insightful technical answers for compliance.
• Develop trusted advisor relationships with key accounts.
• Influence Vanta’s strategy and product priorities.
• Work cross-functionally to resolve customer issues.

Requirements

• 3-5 years of experience in Customer Success at a SaaS company.
• Experience with C-level executives and relationship building.
• Top-notch account management skills.
• Able to adapt to shifting priorities.
• Experience in the security or compliance industry preferred.
• Clear communication skills and critical thinking ability.
• Empathetic to customers with a track record of retention.
• Experience hitting retention targets.
• Technical competency to understand Vanta’s software.
• Strong problem-solving skills.

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits.
• 16 weeks fully-paid parental leave.
• Health & wellness and remote workplace stipends.
• Family planning benefits.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, Dublin, and Sydney.