Program Manager, Upmarket Education - Remote

Overview

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta is looking for a Program Manager, Upmarket Education to design, build, and scale a best-in-class education experience for our upmarket (MM, ENT, Strategic) customers. This role sits at the intersection of customer education, customer success, and premium support, with a mandate to create structured learning journeys that help sophisticated customers adopt Vanta deeply and confidently.

In Short

• Design and maintain a clear, end-to-end education journey for upmarket and enterprise customers.
• Define what “great” education looks like for this segment and translate that into repeatable programs and assets.
• Establish success metrics to measure the impact of education on adoption, confidence, and customer outcomes.
• Create scalable, high-impact educational content tailored to mid-market and enterprise needs.
• Plan and deliver custom training sessions for Vanta’s premium support and strategic customers.
• Work closely with Upmarket Customer Success teams to identify gaps in educational resources.
• Own strategic, cross-functional problems from definition through execution.
• Balance bespoke customer needs with the creation of scalable, reusable solutions.
• Influence stakeholders across teams without direct authority.
• Facilitate live training with confidence and clarity for technical and executive audiences.

Requirements

• 5–6+ years of experience in Upmarket Customer Education, Customer Success, Enablement, or Training.
• Experience working in a SaaS environment, ideally with technical or compliance-driven products.
• Strong program management skills, able to structure ambiguity into clear plans and deliverables.
• Excellent written and verbal communication skills.
• Executive presence and comfort leading high-stakes conversations.

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.