Customer Success Representative (Direct Contractor) - Remote

Overview

The Customer Success Representative will manage subscription and support renewals for customers in Iberia and the Nordics, focusing on customer retention and satisfaction.

In Short

• Manage and execute timely renewal of customer contracts.
• Develop renewals programs with channel partners.
• Maximize customer subscriptions and renewals.
• Meet individual and team sales goals.
• Conduct meetings to improve renewal rates.
• Engage with customers for effective contract renewals.
• Identify up-sell and cross-sell opportunities.
• Utilize Salesforce to manage sales pipeline.
• Participate in weekly renewals pipeline reviews.
• Comply with sales processes.

Requirements

• Fluent in English and Spanish (Portuguese is a plus).
• 1–3 years of experience in renewals or customer success.
• Strong communication and negotiation skills.
• Attention to detail and ability to manage priorities.
• Experience with Salesforce or similar CRM.
• Familiarity with channel sales environments.
• Experience in SaaS or subscription models is a plus.
• Bachelor's Degree in relevant field or equivalent experience.

Benefits

• Dynamic and culturally diverse work environment.
• Opportunities for personal and professional growth.
• Valued and respected team culture.
• Participation in commission plan.