Director, Patient Experience Lead – West - Remote

Overview

The Director, Patient Experience Lead – West will manage and lead a team of Patient/Family Care Coordinators and Field Reimbursement Managers for a novel treatment option for patients with Spinal Muscular Atrophy (SMA). This first-line leader role requires a focus on enhancing the patient experience through effective team management and internal collaboration.

In Short

• Manage and lead a team of Patient/Family Care Coordinators.
• Oversee Field Reimbursement Managers.
• Focus on enhancing patient experience.
• Ensure access, support, and continuity of care.
• Make a significant impact on patients with rare diseases.
• Collaborate internally for effective treatment journeys.
• Work with a novel treatment option for SMA.
• Lead a dedicated team for patient support.
• Drive initiatives to improve patient care.
• Engage with stakeholders to optimize patient experience.

Requirements

• Experience in patient care coordination.
• Strong leadership skills.
• Knowledge of reimbursement processes.
• Ability to work in a team-oriented environment.
• Understanding of rare diseases, particularly SMA.
• Excellent communication skills.
• Proven track record in enhancing patient experiences.
• Ability to manage multiple priorities.
• Strong problem-solving skills.
• Commitment to patient advocacy.

Benefits

• Opportunity to make a significant impact on patient lives.
• Work with a dedicated team.
• Engage in innovative treatment options.
• Collaborative work environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Supportive company culture.
• Access to cutting-edge research and therapies.
• Flexible work arrangements.
• Commitment to diversity and inclusion.