Director, Patient Experience Lead – East - Remote

Overview

The Director, Patient Experience Lead – East will manage and lead a team of Patient/Family Care Coordinators and Field Reimbursement Managers for a novel treatment option for patients with Spinal Muscular Atrophy (SMA). This first-line leader role requires a focus on enhancing the patient experience through effective team management and internal collaboration.

In Short

• Manage and lead a team of Patient/Family Care Coordinators.
• Oversee Field Reimbursement Managers.
• Enhance patient experience for SMA treatment.
• Focus on access, support, and continuity of care.
• Make a significant impact on patients with rare diseases.
• Collaborate internally to improve patient outcomes.
• Lead a dedicated team in a clinical-stage biopharmaceutical company.
• Utilize innovative treatment options for serious diseases.
• Work in a company focused on advancing standard of care.
• Engage with cutting-edge science in healthcare.

Requirements

• Experience in patient care coordination.
• Strong leadership and team management skills.
• Knowledge of reimbursement processes in healthcare.
• Ability to work collaboratively across departments.
• Understanding of rare diseases and patient needs.
• Excellent communication and interpersonal skills.
• Proven track record in enhancing patient experiences.
• Experience in the biopharmaceutical industry is a plus.
• Ability to manage multiple priorities effectively.
• Commitment to patient-centered care.

Benefits

• Opportunity to make a significant impact on patient lives.
• Work in a supportive and innovative environment.
• Engage with a dedicated team of professionals.
• Access to cutting-edge therapies and treatments.
• Competitive salary and benefits package.
• Professional development opportunities.
• Collaborative company culture.
• Focus on work-life balance.
• Contribute to advancements in healthcare.
• Be part of a mission-driven organization.