Technical Support Engineer - Cloud - Remote

Overview

The Technical Support Engineer at Scalingo will provide first and second-level technical support to clients, addressing their questions and resolving technical issues, while adapting to a diverse range of clients from startups to large public institutions.

In Short

• Provide technical support for cloud deployment and database management.
• Respond to client inquiries and resolve technical issues.
• Adapt communication style to various stakeholders including developers and project managers.
• Diagnose and prioritize support requests effectively.
• Collaborate with teams to identify and resolve complex problems.
• Document solutions and contribute to the knowledge base.
• Analyze client feedback for product improvement.
• Work in a flexible telecommute environment.
• Engage in continuous improvement of services.
• Maintain compliance with industry security standards.

Requirements

• Minimum 3 years in B2B client management in a technical context.
• Strong skills in cloud deployment and database management.
• Excellent written and verbal communication in French and English.
• Ability to manage multiple support requests simultaneously.
• Strong analytical and problem-solving skills.
• Experience with tools like Git, HTTP, API, SQL, NoSQL, and web environments.
• Ability to remain calm under pressure.
• Commitment to user satisfaction and quality service.
• Adaptability to new technical challenges.
• Understanding of security and compliance standards.

Benefits

• Restaurant tickets via Swile.
• Health insurance through BENEFIZ.
• Flexible telecommuting options.
• Workplace allowance for remote work.
• Linux workstation.