Support Developer - Cloud - Remote

Overview

Scalingo is a growing tech startup dedicated to creating a European sovereign cloud platform that simplifies the daily lives of developers. Our solution allows for quick deployment and hosting of web applications and databases without requiring system administration skills or server management.

In Short

• Provide first and second level technical support to clients.
• Assist clients with technical issues and product services.
• Communicate effectively with clients and internal teams.
• Diagnose and resolve technical problems.
• Document solutions and contribute to knowledge base.
• Collaborate with teams to improve product performance.
• Adapt to a variety of technical environments and client needs.
• Work in a flexible remote setup.
• Maintain high client satisfaction through effective support.
• Participate in continuous improvement of the product.

Requirements

• Strong technical skills in cloud deployment and database management.
• Excellent oral and written communication skills in French and English.
• Logical and analytical mindset for troubleshooting.
• Ability to prioritize support requests effectively.
• Experience with web service architectures (API, CDN, etc.).
• Ability to handle multiple conversations simultaneously.
• Calmness under pressure and stress.
• Commitment to security and compliance standards.
• Experience with debugging tools and system logs.
• Ability to document processes and solutions clearly.

Benefits

• Swile restaurant vouchers.
• Health insurance coverage.
• Flexible remote work options.
• Remote work allowance.
• Linux workstation.