Customer Service Representative (CSR) - Remote

Overview

Empower Brands is seeking a full-time Customer Service Representative to serve as the primary point of contact for customers. This role is critical in delivering an outstanding customer experience by addressing inquiries, resolving concerns, and ensuring satisfaction throughout the customer journey.

In Short

• Respond to customer inquiries via phone, email, and text.
• Provide clear and accurate information about services, pricing, and next steps.
• Assist customers with service requests in a professional manner.
• Handle customer complaints with empathy and professionalism.
• De-escalate situations and provide effective solutions.
• Create and update support tickets in the CRM.
• Document customer interactions and follow-up actions accurately.
• Follow up with customers after service interactions.
• Communicate customer updates with internal teams.
• Support smooth service delivery and assist with administrative tasks as needed.

Requirements

• Minimum 3 years of customer service experience (home services or related industries preferred).
• Strong verbal and written English communication skills.
• Ability to resolve customer issues calmly and efficiently.
• Experience using CRM platforms and customer support systems.
• Comfortable using VoIP systems such as RingCentral.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.

Benefits

• Join a growing organization committed to service excellence and customer care.