Customer Service Representative (CSR) - Remote

Overview

Our client is looking to hire a CSR to support its growth and operational goals. The successful candidate will play a key role in delivering results within a fast-paced, high-performance environment.

In Short

• Monitor incoming emails from customers with bookings for the next day.
• Proactively reach out to customers after their tour for feedback.
• Manage bookings from Online Travel Agencies (OTAs).
• Handle incomplete booking tasks by contacting customers.
• Address payment failures by providing assistance.
• Manage customer inquiries through chats, phone calls, and emails.
• Respond to customer service inquiries related to tours and packages.
• Update existing customer bookings in internal systems.
• Add/up-sell more services to bookings whenever applicable.

Requirements

• Excellent communication skills, both written and verbal.
• Customer-focused mindset with a commitment to exceptional service.
• Ability to work independently and as part of a team.
• Strong organizational and time management abilities.

Benefits

• Opportunity to work in a fast-paced environment.
• Potential for future opportunities in a talent database.