Customer Service Representative (CSR) - Remote

Overview

The Customer Service Representative (CSR) role offers a stable, full-time remote position with opportunities for career growth while assisting customers with their inquiries and service requests.

In Short

• Fully remote position
• Salary range: 1200 to 1500 USD
• Full-time schedule, Monday–Friday
• Act as the primary point of contact for customers
• Respond to inquiries via phone, email, and text
• Handle complaints with empathy and professionalism
• Create and update support tickets in CRM systems
• Follow up after service interactions to ensure satisfaction
• Communicate customer updates with internal teams
• Minimum 3 years of customer service experience required

Requirements

• 3+ years of experience in customer service
• Strong verbal and written English communication skills
• Ability to resolve customer concerns efficiently
• Experience with CRM and customer support platforms
• Familiarity with VoIP tools like RingCentral
• Strong organizational skills
• Ability to work independently

Benefits

• Stable, full-time remote work
• Competitive compensation
• Long-term career growth opportunities
• Supportive remote work environment