Customer Service Representative (CSR) - Remote

Overview

As a Customer Service Representative (CSR) at LearnTastic, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

In Short

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts
• Provide accurate, valid, and complete information using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints and provide appropriate solutions
• Keep records of customer interactions and process customer accounts
• Demonstrate empathy and patience towards customer concerns
• Collect and utilize customer feedback to enhance products and services

Requirements

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with software systems
• Customer orientation and ability to adapt to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task and prioritize
• Advanced English and Spanish
• Attention to detail is essential

Benefits

• Work from home