Customer Service and Order Entry Specialist - Remote

Overview

A Customer Service and Order Entry Specialist is needed to manage customer interactions and ensure accurate order processing across retail and direct-to-consumer channels.

In Short

• Answer inbound customer calls and emails professionally and promptly.
• Enter and process orders in Market Time and QuickBooks with 100% accuracy.
• Review customer notes and maintain updated records to prevent duplicate or incorrect orders.
• Transfer estimates to invoices and ensure order completion by deadlines.
• Communicate with customers, sales contractors, and warehouse teams.
• Track order progress and follow up on pending shipments.
• Provide product information and resolve basic customer inquiries.
• Ability to learn new systems and be tech savvy.

Requirements

• 2+ years of experience in customer service, order processing, or admin support.
• Excellent English communication and interpersonal skills.
• Strong data entry accuracy and attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure during busy seasons.

Benefits

• Remote position with flexible working hours.
• Opportunity to work with a diverse team.
• Gain experience in customer service and order management.
• Potential for career growth within the company.