Client Services Associate - Remote

Overview

At Scale Virtually, we help fast-growing U.S. companies streamline operations, optimize offshore teams, and scale with confidence. As part of our Client Services team, you’ll work directly with clients across industries like healthcare, e-commerce, tech, and logistics to solve real operational challenges.

In Short

• Work with U.S.-based clients to map out business processes and identify inefficiencies
• Build clean, step-by-step documentation including SOPs, process flows, and internal guides
• Turn unclear workflows into streamlined systems that offshore teams can execute
• Lead client calls and working sessions to gather information, review documentation, and align on process improvements
• Collaborate with internal teams to ensure handoffs, quality, and deliverables meet client expectations
• Update documentation as processes evolve, ensuring accuracy and relevance across departments

Requirements

• Experience in client services or a similar role
• Strong communication skills
• Ability to document and improve processes
• Experience with workflow mapping
• Detail-oriented and organized
• Comfortable leading client calls

Benefits

• Opportunity to work with diverse clients
• Impact on client satisfaction and operational results
• Collaborative work environment
• Potential for career growth
• Flexible working conditions