Strategic Account Manager - Remote

Overview

Sardine is a leader in fraud prevention and AML compliance, utilizing advanced technology to combat identity and payment fraud.

In Short

• Join a remote-first work culture with hubs in major cities.
• Manage customer relationships to maximize ROI on products.
• Collaborate with teams to meet customer needs in risk and compliance.
• Provide strategic analysis and critical thinking for expansion.
• Build understanding of product and technology to communicate effectively.
• Monitor and communicate KPIs to clients.
• Translate complex problems into actionable solutions.
• Work with analytics teams to address new fraud typologies.
• Strong presentation skills required for stakeholder meetings.
• 7+ years experience in relevant fields required.

Requirements

• 7+ years in Account Management or related fields.
• Experience in compliance, fintech, or AML/KYC.
• Exceptional analytical skills and proficiency in BI tools.
• Ability to translate strategies into actionable outcomes.
• Strong relationship-building and collaboration skills.
• Customer-facing experience with technical products.
• Project management skills to balance stakeholder needs.
• Continuous improvement mindset.
• Passion for enhancing customer efficiency.

Benefits

• Generous compensation in cash and equity.
• Flexible paid time off and self-care days.
• Health insurance for employees and dependents.
• 401k/RRSP matching.
• Home office setup stipend.
• Meal and social meet-up stipends.
• Health and wellness stipends.
• Learning stipend for professional development.
• Access to financial advisory services.