Support Engineer - Remote

Overview

Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems so companies like PUMA, Spotify, Figma, Riot Games, and Skims can create amazing digital experiences for their customers.

In Short

• Work closely with our Enterprise customers to resolve technical issues and answer questions
• Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
• Develop standard solutions, author self-serve resources, and improve documentation where needed
• Be the customer’s voice and use people's feedback to help improve our product
• Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
• Build and maintain support infrastructure, tooling, and workflows
• Take part in Sanity’s developer community rotation and help answer questions
• Liaise between customers and internal teams during incidents and escalations
• Continuously research best practices and learn existing and upcoming features of Sanity's content platform

Requirements

• Remote in the United States or Canada
• Exceptional communication and organizational skills
• 4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js
• Experience debugging complex technical issues with other developers and end-users
• Passion for helping others be successful and fulfil their potential
• Demonstrated capacity to quickly learn new concepts and technologies
• Self-starter who takes initiative and is energized when there is no obvious solution

Benefits

• A highly-skilled, inspiring, and supportive team
• Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
• A global, multi-culturally diverse group of colleagues and customers
• Comprehensive health plans and perks
• A healthy work-life balance that accommodates individual and family needs
• Competitive salary and stock options program