Business Development Representative - Remote

Overview

Sangoma empowers businesses with essential communications through innovative, scalable, and reliable solutions. Our all-in-one platform spans voice, video, collaboration, contact center, networking, and security—keeping organizations connected anytime, anywhere.

We combine the agility of a fast-growing technology company with the stability of a profitable, publicly traded organization. At Sangoma, we value collaboration, accountability, and a strong commitment to customer success.

Sangoma is seeking a driven and energetic Business Development Representative to support our continued growth. This role is heavily focused on outbound prospecting and cold calling, engaging new and existing prospects to introduce Sangoma’s communications solutions and uncover qualified sales opportunities.

In Short

• Proactively conduct high-volume outbound outreach, including cold calling, to new and existing prospects.
• Complete 60–80 outbound call attempts per day across targeted accounts and lead lists.
• Engage prospects to introduce Sangoma’s solutions, resources, and services.
• Qualify leads by identifying business needs, decision-makers, timelines, and use cases.
• Schedule 8–12 qualified meetings or discovery calls per month for sales team.
• Identify and generate qualified pipeline opportunities aligned with defined qualification criteria.
• Route qualified leads and opportunities to Account Managers for follow-up and closing.
• Assist prospects and customers with navigating Sangoma’s e-commerce platform when applicable.
• Answer basic sales inquiries related to renewals, product capabilities, and pricing.
• Capture and share prospect feedback to support sales, marketing, and product teams.
• Maintain accurate activity, notes, and opportunity details in Salesforce.
• Stay current on Sangoma’s product portfolio and Unified Communications, UCaaS, and VoIP technologies.

Requirements

• Daily outbound activity (calls, emails, and touches)
• Monthly meetings or discovery calls set
• Qualified opportunities created
• Pipeline value influenced or generated
• Conversion rates from outreach to qualified meetings
• CRM data accuracy and activity consistency

Benefits

• Dynamic work environment
• Opportunity for growth and development
• Collaborative team culture
• Access to cutting-edge technology
• Supportive leadership