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IT Deployment & Reliability Specialist - Remote

Posted 7 weeks ago

Overview

Sandbox VR is looking for an IT Deployment & Reliability Specialist to assist with the management of all IT systems, software, and processes, ensuring all tech equipment remains operational, especially during store hours.

In Short

  • Assist in remediation of all location hardware and software.
  • Manage a team of global T1 support personnel.
  • Monitor and maintain all computer systems.
  • Responsible for servers, store networks, and VR related equipment.
  • Assist with onboarding of new users to IT systems.
  • Keep inventory of all equipment and software.
  • Install, configure, and upgrade PC software.
  • Create and update technical documentation.
  • Create reports based on captured tickets.
  • Participate in an on-call rotation.

Requirements

  • 2+ years of experience in a tech support environment.
  • Bachelor's degree in Information Systems or equivalent.
  • Retail store support experience is a plus.
  • Technical experience in hardware/network installation.
  • Experience with Windows 10 and 11, Mac, iOS.
  • Knowledge of MDM solutions, A+ and NET+, Ubiquiti network.
  • Impeccable written and spoken English communication skills.
  • Ability to solve challenges encountered during store launches.
  • Willingness to travel to different countries 1-3 times per month.
  • Ability to travel up to 50% of your time is required.

Benefits

  • 4% 401k match.
  • Significant equity grants.
  • Robust medical benefits.
  • Full remote work from approved locations.
  • Generous internet & phone stipend.

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