Reliability Support Specialist - Remote

Overview

The Reliability Support Specialist at 6sense plays a crucial role in ensuring the stability and performance of our services and infrastructure, working closely with engineering teams to diagnose and resolve issues.

In Short

• Own monitoring, logging, and alerting tools for the Software Engineering team.
• Learn and adopt new technologies to solve challenges.
• Support the Software Engineering team in monitoring and alerting on issues.
• Respond to service issues and automate alerting processes.
• Act as a first-responder to shared infrastructure issues.
• Work with teams to implement automatic resolutions.
• Participate in on-call rotations for platform monitoring.

Requirements

• 2+ years in a reliability or technical support role.
• Proficient in ANSI SQL.
• Strong problem-solving and analytical skills.
• Experience with monitoring REST APIs and web services.
• Experience with high-availability systems.
• Familiarity with observability systems like Datadog and Grafana.
• Experience monitoring relational databases like MySQL and PostgreSQL.

Benefits

• Health coverage and paid parental leave.
• Generous paid time-off and holidays.
• Quarterly self-care days off.
• Stock options.
• Access to learning and development initiatives.
• Quarterly wellness education sessions.