Technical Support Engineer - Remote

Posted 13 weeks ago

Customer Service

Full Time

Mexico

Bilingual English AND Spanish

Technical Troubleshooting

Documentation

CRM (Zendesk, Salesforce)

Overview

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization.

In Short

Provide hardware and software support to customers.
Resolve complex customer problems collaboratively.
Manage support tickets and build knowledge base articles.
Work closely with Engineering and Product teams.
Respond to customer inquiries in a timely manner.
Document processes and improve customer self-service.
Champion Samsara’s cultural principles.
Work in a hyper growth environment.
Flexible working hours may be required.
Contribute to product and process improvements.

Requirements

B.S. in Computer Science or related field.
6 months - 1 year of experience in support or technical roles.
Bilingual in English and Spanish.
Technical know-how with SaaS systems.
Excellent customer service and communication skills.
Ability to work with shifting priorities.
Willingness to work flexible hours preferred.
Experience with industrial systems is a plus.
Familiarity with CRMs like Zendesk or Salesforce is a plus.

Benefits

Competitive total compensation package.
Employee-led remote and flexible working.
Health benefits.
Samsara for Good charity fund.
Opportunities for career development.

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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