Sales Operations Manager - Remote

Overview

Samsara is looking for a Sales Operations Manager to own and scale the critical policies and governance frameworks that underpin our global sales organization. This role will focus on ensuring fairness, compliance, clarity and continuity of account ownership, dispute resolution, and sales policies, while building and documenting processes that scale as Samsara grows beyond $2BN in revenue.

In Short

• Govern and maintain core sales policies, ensuring clarity, fairness, and global consistency.
• Lead the account dispute process, balancing competing perspectives and resolving ownership conflicts in a timely, transparent manner.
• Oversee sales documentation and playbooks, ensuring they are accurate, accessible, and regularly updated.
• Identify, assess, and redesign governance systems to scale with Samsara’s growth, introducing automation and AI-enabled solutions where possible.
• Run routine audits to monitor adherence to sales policies and identify risks or gaps.
• Partner with Salesforce Systems and RevOps teams to build tools and workflows that support policy compliance and governance visibility.
• Develop and track governance-related KPIs to ensure accountability, identify trends, and recommend improvements.
• Act as a trusted partner to Sales Leadership, offering proactive guidance on governance risks, process gaps, and opportunities for efficiency.
• Champion, role model, and embed Samsara’s cultural principles as we scale our global Renewals engine.

Requirements

• 6+ years of experience in Sales Operations/Revenue Operations and Renewals Strategy roles, preferably within a fast-paced, SaaS or recurring revenue environment.
• Proven ability to drive improvements in sales workflows through cross-functional project management.
• Expertise in Salesforce.com and related sales tech tools; experience supporting Renewals or Customer Success teams is a plus.
• Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
• Analytical mindset and ability to use data to influence Renewals strategy and decision-making.
• Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
• Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Inclusive work environment.
• Commitment to equal opportunity in employment.