Order Management Specialist - Remote

Overview

An Order Management Specialist at Samsara plays a crucial role in reviewing customer contracts and ensuring the timely and accurate processing of orders while ensuring compliance with internal policies.

In Short

• Review customer orders prior to shipping for accuracy and compliance.
• Reconcile customer order information against internal records.
• Coordinate with Sales and Deal Desk to resolve order discrepancies.
• Respond to Sales inquiries regarding opportunity status.
• Collaborate with global peers to identify solutions for common order issues.
• Support improvements to Samsara’s systems to streamline order processes.
• Assist in generating reports to track order volume and activity.
• Champion Samsara’s cultural principles as the company scales.

Requirements

• 2+ years of professional work experience.
• Fluency in English, both written and verbal.
• Excellent attention to detail and accuracy.
• Self-motivated and able to work independently and in teams.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong interpersonal and communication skills.
• Continuous improvement mindset with openness to feedback.
• Ability to work during Pacific time zone business hours.

Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits.
• Employee-led charity fund.
• Opportunities for career development.