Order Management Specialist - Remote

Overview

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

In Short

• Work directly with sales reps to process order requests of varying size and complexity in our CRM and billing systems
• Ensure compliance with published sales and business approval policies
• Ensure completeness and accuracy of bookings, license provisioning, and customer invoicing
• Develop an in-depth understanding of licensing models and recommend contract structures based on client use cases
• Be an advocate and partner to internal organizations by understanding the complex needs of the sales and Revenue Operations organizations
• Drive process improvements to current order process to improve sales rep experience as well as reduce overall processing time
• Other duties as assigned

Requirements

• High attention to detail and a drive to achieve high accuracy rates
• Ability to understand and follow complex processes
• Positive attitude and willingness to adapt to evolving processes
• Strong communication and interpersonal skills; must be able to work well with sales, operations, customer success, and accounting teams
• Passion for working cross-departmentally with internal customers and stakeholders on complex business processes and projects
• Ability to work both independently and collaboratively to achieve shared team objectives
• Innovative, highly motivated, and success driven approach to work activities
• Excellent work ethic and problem solving skills

Benefits

• Numerous global and regional recognitions for its products, business, and workplace culture
• Healthy work-life balance
• Opportunity to work in a hybrid workplace
• Engagement with top businesses and industry leaders