Order Management Specialist - Remote

Overview

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

In Short

• Act as the primary point of contact for the sales team in the quote to billing process with accuracy and correctness.
• Work closely with Deal Strategy, Order Management, Renewals, and Commission teams.
• Review and approve quotes and contracts for accuracy in our CRM.
• Create, revise, and review all quotes and contracts requests.
• Ensure compliance with sales and business approval policies.
• Develop an understanding of licensing models and recommend contract structures.
• Become a subject matter expert for Lucid’s business rules.
• Drive process improvements to enhance sales rep experience.
• Work cross-functionally with all departments.
• Advocate for internal organizations by understanding their needs.

Requirements

• BA/BS degree.
• 1+ years Deal Desk or Sales experience in a SaaS company.
• Strong attention to detail.
• Ability to understand and follow complex processes.
• Positive attitude and willingness to adapt.
• Strong communication and interpersonal skills.
• Passion for working cross-departmentally.
• Ability to work independently and collaboratively.
• Innovative and motivated approach to work.
• Excellent work ethic and problem-solving skills.

Benefits

• Hybrid work environment.
• Recognition for workplace culture.
• Opportunities for professional growth.
• Supportive team environment.
• Work with top businesses globally.