Order Management Specialist - Remote

Overview

As an Order Management Specialist, you will play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment partners and internal stakeholders in identifying and resolving order issues.

In Short

• Daily review and resolution of order exceptions and alerts.
• Utilize multiple systems and platforms to partner with cross functional teams.
• Assess and prioritize competing order issues.
• Contribute to and maintain a complex network of spreadsheets.
• Manage Order Management content.
• Comfortable working in a team environment.
• Ad Hoc projects based on business needs.

Requirements

• 3 years of relevant experience.
• Customer Support and/or Operations experience.
• Experience in Telehealth and/or Pharmacy a plus.
• Meticulous attention to detail.
• Strong problem solving skills.
• Ability to ruthlessly prioritize.
• Self starter and strong follow through.
• Clear and proactive communication skills.
• Highly experienced with spreadsheets.
• Highly collaborative and team oriented.

Benefits

• Competitive salary & equity compensation.
• Unlimited PTO and company holidays.
• Comprehensive health benefits.
• Employee Stock Purchase Program.
• 401k benefits with employer matching.
• Offsite team retreats.