Customer Support Supervisor - Remote

Overview

This role involves managing the day-to-day interactions and processes in the Level 1 Customer Support team at Samsara, focusing on coaching and mentoring team members to provide world-class customer support.

In Short

• Manage daily operations of the Level 1 Customer Support team.
• Coach and mentor team members for improved performance.
• Handle customer escalations and oversee team tasks.
• Conduct training and development for support specialists.
• Monitor incoming contact channels and agent status.
• Perform ticket audits and active coaching.
• Collaborate with other departments for structured education.
• Set expectations for team development and performance.
• Lead an inclusive and high-performing team.
• Champion Samsara's cultural principles.

Requirements

• 1-3 years of leadership experience in a contact center.
• 1+ years in customer billing, finance, and retention roles.
• Bilingual English/Spanish required.
• Bachelor's degree or equivalent experience in Customer Support.
• Understanding of Behavioral-Based Coaching Model.
• Strong problem-solving and customer-facing skills.

Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits and more.