Platform Operations Specialist - Remote

Overview

Join Salsify, a leader in the industry, as a Platform Operations Specialist, where you will support internal teams and customers by driving business value through the adoption and expansion of Salsify across their organizations.

In Short

• Collaborate with internal teams and customers to enhance the Salsify platform.
• Work as a Platform Operations Specialist to meet unique business demands.
• Partner with teams to deliver outstanding customer experiences.
• Implement data model artifacts for best-in-class delivery.
• Enhance data model artifacts during the RUN phase based on customer needs.
• Communicate data model changes and deliver artifact releases.
• Drive operational efficiency and process improvement.
• Collaborate with Customer Support and R&D teams to resolve issues.
• Produce deliverables and maintain regular communication.
• Ensure customers achieve their established metrics and goals.

Requirements

• Passion for customer success in a customer-centric environment.
• Experience in problem-solving and navigating challenges.
• Curiosity and willingness to learn quickly.
• Experience with large enterprise clients and data integration.
• Fluent in English and French.
• Strong relationship management and communication skills.
• Analytical skills and a logical approach to problem-solving.
• Ability to multitask and manage multiple activities effectively.
• Bonus: Knowledge of Agile methodology, Jira, and SQL.

Benefits

• Competitive and equitable pay based on performance.
• Equity in the form of stock options for all employees.
• Health and medical benefits, PTO, and more.
• Inclusive company culture that values diversity.
• Opportunities for professional growth and development.