Player Operations Specialist - Remote

Overview

Patrianna is seeking a detail-oriented Player Operations Specialist focused on fraud prevention, KYC compliance, and payment management to join their dynamic, international team dedicated to delivering world-class gaming experiences.

In Short

• Early detection and prevention of fraudulent accounts and transactions.
• Conducting KYC procedures to verify customer identities.
• Managing the payment process including invoice verification.
• Reviewing transaction reports for suspicious activity.
• Assisting with payment-related queries.
• Collaborating with internal teams for compliance.
• Providing accurate records of customers.
• Reporting operational issues promptly.
• Making day-to-day decisions with minimal supervision.

Requirements

• 2+ years of experience in KYC, Payments, or Risk Specialist role.
• Bachelor's degree or at least 2 years in college.
• Experience with USA/European Gaming accounts preferred.
• Strong written and spoken English communication skills.
• Ability to multi-task and manage time effectively.
• Interpersonal and presentation skills.
• Problem-solving and decision-making abilities.
• Analytical skills and attention to detail.
• Ability to cope under pressure.
• Proactive approach to suggesting process improvements.

Benefits

• Competitive salary.
• Flexibility and remote work.
• Training and development opportunities.
• International collaboration with teams worldwide.
• Fast-growing business with career advancement potential.