Customer Support Trainer - Remote

Overview

We are partnered with Patrianna, who are on the lookout for a Customer Support Trainer to join their team!

In Short

• Transform operational complexity into efficient systems.
• Design and deliver training programs for customer service representatives.
• Conduct training needs analysis and develop curriculum.
• Facilitate engaging training sessions for diverse learning styles.
• Provide coaching and feedback to enhance performance.
• Collaborate with stakeholders for effective onboarding.
• Stay updated on industry trends and training methodologies.
• Evaluate training effectiveness and implement improvements.
• Utilize CRM for training, if applicable.
• Passion for teaching and developing others.

Requirements

• Proven experience in customer service and training delivery.
• Excellent written and spoken English skills.
• Strong communication and presentation skills.
• Instructional design and facilitation skills.
• Ability to create engaging training materials.
• Proficiency in e-learning development tools is a plus.
• Positive attitude and role-model behaviour.
• Excellent organisational and time-management skills.

Benefits

• Opportunity to shape training processes and materials.
• Work in a high-growth environment.
• Collaborate with a globally distributed team.
• Contribute to the development of customer service excellence.
• Engage in continuous learning and development.