Training Manager - Customer Service & Player Operations - Remote

Overview

The Training Manager will be responsible for developing and implementing training programs focused on customer support, fraud prevention, risk management, payments, and compliance, while fostering a culture of continuous learning within the organization.

In Short

• Develop Training Programs for Customer Support and Compliance.
• Enhance Operational Skills through ongoing training.
• Focus on Payments & Risk management training initiatives.
• Foster a Learning Culture with Content and QA teams.
• Collaborate with Leadership to align training with strategic goals.
• Evaluate and Adapt training effectiveness using performance metrics.
• Support Team Development by mentoring team leads.
• Proven experience in a similar training manager role required.
• Strong communication and coaching skills needed.
• Flexible remote work opportunities available.

Requirements

• Proven experience as a training manager in iGaming or digital operations.
• In-depth knowledge of customer support, payments, risk, fraud, and KYC processes.
• Strong communication, presentation, and coaching skills.
• Ability to create engaging and effective training materials.
• Experience using data and performance metrics for program improvements.
• Proactive and collaborative mindset in a dynamic environment.

Benefits

• Be part of an innovative company with a global presence.
• Play a pivotal role in shaping team training and development.
• Enjoy flexibility with remote work opportunities.
• Competitive compensation and potential for career growth.