Platform Management & Operations Specialist - Remote

Overview

Activate Care is a mission-driven leader in proactive social risk management solutions. We help communities across America address social drivers of health (SDOH) and create better whole-person care by leveraging our experience in designing and implementing innovative care models enabled by our cloud-based care management platform.

In Short

• Join a growing team as a Platform Management & Operations Specialist.
• Work collaboratively across teams including customer success, product, and marketing.
• Provide exceptional customer support and manage platform operations.
• Assist with product onboarding and implementation for customers.
• Run regular platform management meetings with customers.
• Manage customer support helpdesk operations and track support tickets.
• Provide feedback for product improvements based on customer needs.
• Drive operational excellence through project management.
• Monitor KPIs related to customer support.
• Contribute to a diverse and inclusive work environment.

Requirements

• Bachelor’s degree in a relevant field preferred.
• 4+ years in a customer-facing role.
• Technology savvy with intermediate skills.
• Knowledge of project management techniques.
• Ability to present data to stakeholders.
• Strong communication and organizational skills.

Benefits

• Opportunity to work in a mission-driven company.
• Collaborative work environment.
• Focus on health equity and community care.
• Professional development opportunities.
• Commitment to diversity and inclusion.