Strategic Account Manager - SaaS Solutions - Remote

Overview

Join a leading provider of cloud POS and commerce solutions and help revolutionize retail and gastronomy.

In Short

• Main point of contact for enterprise customers, managing a selected portfolio of major gastronomy accounts.
• Strategic account development through account plans to drive growth, retention, and product utilization.
• Enhance product acceptance and net revenue retention by actively working on platform usage.
• Conduct regular business reviews with decision-makers and implement derived actions.
• Data-driven management by analyzing usage data, go-live milestones, and health scores.
• Build strong relationships with C-level stakeholders and operational teams as a long-term partner.

Requirements

• 3–5+ years of experience in account management or strategic customer success in a B2B SaaS environment, ideally with enterprise clients.
• Knowledge of SaaS metrics such as NRR, product adoption, expansion, renewals, and churn.
• Ownership mentality with a hands-on, data-driven approach and strong relationship-building skills.
• Ability to navigate between C-level, operations, and tech stakeholders.
• Fluency in German and good English skills.

Benefits

• Clear growth paths and real advancement opportunities.
• Ownership participation through an equity program.
• Annual wellness budget for fitness, sports, or your new bike.
• Access to Modern Health for coaching and counseling.
• Work from anywhere for up to 60 days a year.
• Free access to LinkedIn Learning for professional development.
• Paid time off for volunteering work.
• Support for public transport costs.
• Team breakfasts, lunches, snacks, and drinks in the Berlin office.