As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s core customers, ensuring they are maximizing value through use of our technology.

In Short

Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
Acquire and maintain best-in-class product knowledge and industry trends
Proactively analyze customer product usage and identify growth opportunities
Effectively communicate customer feedback to the Braze product team
Cross-department collaboration, including but not limited to Success, Sales, Product, Legal and Marketing
Coordinate resources to drive feature adoption
Participate at in-market events, driving existing customer attendance and marketing support
Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

Requirements

Drive, intellectual curiosity, and a relentless commitment to excellence
Background in SaaS sales for Mobile and/or Marketing Technology
Proven success navigating organizations and the ability to quickly identify decision makers
Outstanding verbal, written and stand-up presentation skills
Prior experience with salesforce.com CRM, or other CRM used to manage the sales pipeline
Excellent organizational skills and time management abilities
The capacity to handle multiple competing priorities
Proven ability to quickly get up to speed on new cloud apps and tools
An accomplished networker in your daily life through social media and other mediums
Up-to-date on digital trends, especially in the mobile, web and email space
Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®