Account Manager - SaaS Solutions - Remote

Overview

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through use of our technology.

In Short

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

Requirements

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Background in SaaS sales for Mobile and/or Marketing Technology
• Proven success navigating organizations and the ability to quickly identify decision makers
• Outstanding verbal, written and stand-up presentation skills
• Prior experience with salesforce.com CRM, or other CRM used to manage the sales pipeline
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• An accomplished networker in your daily life through social media and other mediums
• Up-to-date on digital trends, especially in the mobile, web and email space
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®