Technical Account Manager, Enterprise SaaS - Remote

Overview

We’re looking for an experienced Technical Account Manager to own the post sales relationship with our large enterprise customers in the U.S. You will be the primary technical point of contact, guiding clients through implementation, driving adoption, and ensuring each customer achieves their business objectives with our Telecom Expenses Management SaaS platform.

In Short

• Lead onboarding and implementation for enterprise customers.
• Define implementation plans and drive cross-functional delivery.
• Monitor account health and recommend adoption strategies.
• Serve as escalation owner for high severity incidents.
• Collaborate with Product Management on feature requests.
• Partner with Account Executives for renewal and upsell strategies.
• Conduct quarterly business reviews with clients.
• Provide technical training and enablement sessions.
• Maintain detailed incident documentation and action plans.
• Understand industry trends to advise clients on best practices.

Requirements

• 10+ years’ experience in Technical Account Management or similar roles.
• Proven track record managing strategic accounts with significant ARR.
• Hands-on experience in SaaS/Cloud implementation and data integration.
• Strong project management skills with cross-functional teams.
• Exceptional communication skills for technical presentations.
• Must reside in the U.S. with flexibility to travel.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote or hybrid work model with flexible hours.
• Collaborative culture focused on innovation and values.
• A mission-driven team passionate about enterprise success.