Remote Otter LogoRemoteOtter

Manager, Customer Success - Remote

Posted 23 weeks ago
Customer Service
Full Time
USA

Overview

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

In Short

  • Join the Customer Success team to drive adoption, retention, and advocacy of the SafetyCulture platform.
  • Collaborate with cross-functional teams to ensure customer success and continuous improvement.
  • Manage and coach a team to achieve performance metrics.

Requirements

  • 5+ years of experience in customer success or account management in the SaaS industry.
  • 2+ years of experience managing and coaching a team.
  • Strong understanding of SaaS business models and customer success metrics.
  • Excellent communication and leadership skills.
  • Ability to analyze data and drive strategic initiatives.
  • Proficiency with customer success tools and CRM software.

Benefits

  • Equity with high growth potential and a competitive salary.
  • Flexible working arrangements.
  • 401k and generous medical insurance plans.
  • Wellbeing initiatives and paid parental leave.
  • Access to training and development opportunities.
  • Community involvement and team events.
SafetyCulture logo

SafetyCulture

SafetyCulture is a global, product-led SaaS company headquartered in Sydney, dedicated to empowering distributed teams to improve their operations daily. With a mobile-first platform, SafetyCulture enhances workplace communication by giving workers a voice and providing leaders with visibility to make informed decisions. The company boasts over 1 million users worldwide and has a strong commitment to fostering a culture of continuous improvement and inclusivity, recognized as a Best Place to Work in Australia, the US, and the UK.

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