Manager, Customer Success - Remote

Overview

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

In Short

• Join the Customer Success team to drive adoption, retention, and advocacy of the SafetyCulture platform.
• Collaborate with cross-functional teams to ensure customer success and continuous improvement.
• Manage and coach a team to achieve performance metrics.

Requirements

• 5+ years of experience in customer success or account management in the SaaS industry.
• 2+ years of experience managing and coaching a team.
• Strong understanding of SaaS business models and customer success metrics.
• Excellent communication and leadership skills.
• Ability to analyze data and drive strategic initiatives.
• Proficiency with customer success tools and CRM software.

Benefits

• Equity with high growth potential and a competitive salary.
• Flexible working arrangements.
• 401k and generous medical insurance plans.
• Wellbeing initiatives and paid parental leave.
• Access to training and development opportunities.
• Community involvement and team events.