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Customer Success Manager - Remote

Posted 23 weeks ago
Customer Service
Full Time
USA

Overview

An awesome opportunity has arisen for a Customer Success Manager to join our team at SafetyCulture, a global, product-led SaaS company dedicated to helping distributed working teams improve every day.

In Short

  • Partner with Strategic and Enterprise customers to understand business objectives.
  • Deliver ROI throughout the entire customer lifecycle.
  • Act as a trusted advisor advocating for customer requirements.
  • Educate customers on new products, features, and best practices.
  • Drive adoption, retention, and advocacy of our products.
  • Work towards metrics such as customer engagement, expansion, and retention.
  • Create seamless and positive experiences for customers.
  • Share innovative ideas on product improvement with cross-functional teams.
  • Focus on driving continuous improvement initiatives.

Requirements

  • Experience in customer success or related field.
  • Strong communication and interpersonal skills.
  • Ability to understand customer needs and advocate for them.
  • Proven track record of driving customer engagement and retention.
  • Familiarity with SaaS products and solutions.

Benefits

  • Opportunity to work in a global company with a strong mission.
  • Collaborative and innovative work environment.
  • Professional development opportunities.
  • Competitive salary and benefits package.
SafetyCulture logo

SafetyCulture

SafetyCulture is a global, product-led SaaS company headquartered in Sydney, dedicated to empowering distributed teams to improve their operations daily. With a mobile-first platform, SafetyCulture enhances workplace communication by giving workers a voice and providing leaders with visibility to make informed decisions. The company boasts over 1 million users worldwide and has a strong commitment to fostering a culture of continuous improvement and inclusivity, recognized as a Best Place to Work in Australia, the US, and the UK.

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