Customer Success Manager - Remote

Overview

An awesome opportunity has arisen for a Customer Success Manager to join our team at SafetyCulture, a global, product-led SaaS company dedicated to helping distributed working teams improve every day.

In Short

• Partner with Strategic and Enterprise customers to understand business objectives.
• Deliver ROI throughout the entire customer lifecycle.
• Act as a trusted advisor advocating for customer requirements.
• Educate customers on new products, features, and best practices.
• Drive adoption, retention, and advocacy of our products.
• Work towards metrics such as customer engagement, expansion, and retention.
• Create seamless and positive experiences for customers.
• Share innovative ideas on product improvement with cross-functional teams.
• Focus on driving continuous improvement initiatives.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and advocate for them.
• Proven track record of driving customer engagement and retention.
• Familiarity with SaaS products and solutions.

Benefits

• Opportunity to work in a global company with a strong mission.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Competitive salary and benefits package.