Technical Support Engineer - Remote

Overview

SafeBreach is seeking a Technical Support Engineer to provide enterprise-level support to our customers.

In Short

• Provide technical assistance and troubleshoot customer issues.
• Interface with engineering on product issues.
• Contribute to projects around support tools and knowledge management.
• Manage customer tickets and reproduce issues.
• Write knowledge base articles and manage escalations.
• Deliver product training to support staff.
• Build relationships with engineering and product management teams.
• Resolve customer escalations and drive process improvements.
• 5+ years of experience in enterprise software support.
• Strong security infrastructure experience.

Requirements

• At least 2 years of experience in Cloud-based Security SaaS solutions.
• Familiarity with Windows and Linux application troubleshooting.
• Strong understanding of cloud technologies like AWS, Azure, GCP.
• Exceptional communication skills.
• Willingness to be hands-on in resolving tickets.
• Passionate about customer service.
• Strong problem-solving skills.
• Ability to handle multiple tasks under tight deadlines.

Benefits

• Excellent growth opportunities.
• Hybrid work schedule and flexible PTO.
• Quarterly recharge weekends.
• Highly competitive salary and equity grants.
• Competitive employee referral bonus program.