Manager, Technical Account Management & Tech Support - Remote

Overview

The Manager, TAM & Tech Support will lead a team of Technical Account Managers and Technical Support Engineers, ensuring exceptional customer service and technical expertise for global clients.

In Short

• Lead, mentor, and manage a team of Technical Account Managers.
• Ensure high customer satisfaction and retention.
• Collaborate with Customer Success and Product Development teams.
• Implement processes to improve team efficiency.
• Oversee complex implementation projects.
• Proven ability to develop high-performing teams.
• Experience with cybersecurity software solutions.
• Skilled at cross-functional collaboration and project ownership.
• Passion for customer success.
• Competitive salary and benefits offered.

Requirements

• Minimum of 5 years in a technical account management/support role.
• Experience managing teams in India.
• Strong communication skills with technical and non-technical stakeholders.
• Hands-on experience with SIEM, EDR, and other security tools.
• Familiarity with offensive security concepts.
• Track record of driving product adoption.
• Experience in managing customer relationships.
• Clear communicator across technical and executive audiences.
• Passion for customer success.
• Ability to thrive in fast-paced environments.

Benefits

• Excellent opportunity for career growth.
• Comprehensive benefits including health, dental, and vision.
• Supportive remote work policy.
• Diverse and inclusive work environment.
• Opportunity to impact global security.