Technical Support Account Manager - Remote

Overview

The Technical Support Account Manager for eduClimber provides responsive service and support to internal stakeholders and strategic accounts, focusing on customer support needs.

In Short

• Provide accurate service and support to internal stakeholders.
• Communicate with customers via email to troubleshoot issues.
• Apply training to provide solutions to customer problems.
• Maintain understanding of customer implementations and expectations.
• Adhere to case management and project guidelines.
• Proactively take on additional tasks and projects.

Requirements

• High school diploma/GED with 2+ years of technical account management experience.
• Cross-training in customer-facing departments preferred.
• Experience in troubleshooting and responding to customer inquiries.
• Experience with Virtual system software.
• Experience with Microsoft Office Suite.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.