Technical Account Manager, Product Support - Remote

Overview

The Technical Account Manager at Katalon will serve as a trusted advisor for enterprise customers, ensuring they derive maximum value from our platform.

In Short

• Drive customer adoption, engagement, and success.
• Provide guidance on best practices.
• Troubleshoot complex technical issues.
• Assist with integrations.
• Ensure maximum value from the Katalon platform.
• Work closely with clients.
• Deep understanding of software testing and automation frameworks.
• Experience in customer-facing technical roles.
• Passion for helping customers succeed.
• Join a fast-growing SaaS testing platform.

Requirements

• Experience in Technical Account Management.
• Strong understanding of SaaS solutions.
• Ability to troubleshoot technical issues.
• Excellent communication skills.
• Experience with automation frameworks.
• Customer-centric mindset.
• Ability to work collaboratively with teams.
• Knowledge of quality assurance practices.
• Proven track record of driving customer success.
• Technical proficiency with software testing tools.

Benefits

• Opportunity to work with a leading quality management platform.
• Join a fast-growing and innovative company.
• Work with a diverse range of clients including Fortune Global 500 companies.
• Engage in a collaborative and supportive work environment.
• Access to professional development opportunities.
• Competitive salary and benefits package.
• Flexible work arrangements.
• Work on impactful projects that enhance customer experiences.
• Be part of a team recognized for excellence in automation tools.
• Contribute to the success of a rapidly growing SaaS platform.