Account Executive, Customer Base - Remote

Overview

We’re looking for a driven and strategic Account Executive, Customers Base to help build and scale our sales engine. You’ll own renewals and expansions—and work closely with GTM leadership, founders, and product to shape how we engage with customers.

In Short

• Own and execute all commercial post-sale motions: renewals and expansion opportunities across hundreds of customers that are <500 employees in size.
• Partner closely with Customer Experience Managers and leverage AI-powered tooling to articulate value clearly and consistently.
• Execute some of Runway’s first-ever renewals, helping to define how we approach customer success commercially.
• Build and operationalize our customer AE playbook: expansion motions, churn risk mitigation, and renewal processes.
• Collaborate cross-functionally with RevOps, CX, Product, and GTM Engineering.
• Become a Runway product expert, deeply understanding how customers use our platform.
• Use product usage signals, CX insights, and commercial context to proactively identify expansion opportunities.
• Contribute to GTM strategy and feedback loops across sales, success, and product.

Requirements

• 3+ years of experience in SaaS sales or customer success with renewal ownership.
• Demonstrated success owning commercial outcomes across post-sale engagements.
• A track record of building or improving internal processes.
• A bias for action and the ability to operate with urgency and ownership.
• A growth mindset—reflect on wins and losses and continuously level up.
• A team-first mentality—value feedback, share learnings, and support others.
• The ability to clearly speak to results you’ve owned, backed by metrics and examples.

Benefits

• Competitive salary with generous early employee equity.
• Benefits package.
• Remote-first work environment.
• Quarterly meetings in San Francisco office.
• Opportunities for professional growth.