Patient Support Specialist - Remote

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

In Short

• Provide compassionate, high-quality support to patients.
• Handle complex, sensitive inquiries with care.
• Serve as a key liaison between patients and the clinical team.
• Contribute to process improvements for patient experience.
• Work in a fully remote environment.
• Manage multiple tasks and prioritize effectively.
• Support clients via phone and email.
• Document workflows and processes.
• Experience in healthcare or mental health preferred.
• Strong organizational skills required.

Requirements

• 2+ years of experience in patient advocacy or high-volume customer support.
• Ability to troubleshoot and apply problem-solving skills.
• Experience handling escalations and sensitive client interactions.
• Strong organizational and time management skills.
• Tech savviness with platforms like Google Suite and Salesforce.

Benefits

• 100% remote work environment.
• Attractive pay and benefits.
• Comprehensive health benefits including medical and dental.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend.
• Wellness events and lunch & learns.