Patient Support Specialist - Remote

Overview

The Patient Support Specialist at Rhythm plays a crucial role in ensuring patients receive optimal care and support through remote monitoring solutions.

In Short

• Conduct patient outreach via phone and email.
• Address connectivity issues and no-shows.
• Set up new monitors for patients.
• Create and maintain patient schedules.
• Verify insurance eligibility.
• Re-engage patients in remote monitoring services.
• Guide patients through troubleshooting.
• Respond to inbound inquiries regarding insurance and billing.
• Maintain records of patient interactions.
• Collaborate with clinical and administrative teams.

Requirements

• High school diploma or equivalent; degree preferred.
• Experience in a healthcare support role.
• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in EHR systems.
• Ability to work independently and in a team.
• Empathy and dedication to patient care.
• Clear communication with patients.

Benefits

• Health and Prescription coverage.
• Dental and Vision insurance.
• 401k Retirement Savings with company match.
• Paid Time Off.